dbh999 Terms and Conditions
Please read these terms carefully before using the dbh999 platform — they define your rights and responsibilities.
Introduction and Acceptance
1.1 Overview
dbh999 is an online gaming platform built for players in Bangladesh, offering live casino, sports betting, slots, bingo and a variety of other games. This platform is operated solely for entertainment purposes and is intended for adult users only.
1.2 Age Requirement
You must be at least 21 years old to use dbh999's services. This platform is open only to those aged 21 and above. Providing false information about your age will result in immediate account closure and any pending winnings may be forfeited.
1.3 Changes to Terms
dbh999 reserves the right to modify these Terms at any time without prior notice. Continued use of the platform after updated Terms are published will be taken as your acceptance of those changes. You are therefore advised to review this page regularly.
Account Registration and Management
2.1 One Account Per Person
Each individual may open only one account. Opening multiple accounts is strictly prohibited. If the same person is found to have created more than one account, all accounts will be closed and all balances will be forfeited.
2.2 Accuracy of Information
You must provide accurate, complete and up-to-date information at the time of registration. dbh999 may at any time request documents to verify your identity (national ID card, passport or other supporting documents). Providing false or misleading information may result in immediate suspension or closure of your account.
2.3 Account Security
It is your responsibility to keep your account password and login details completely confidential. Allowing third parties to use your account is prohibited. If you suspect unauthorised access to your account, notify dbh999 support immediately.
2.4 Account Closure
You may request closure of your account at any time through support. dbh999 also reserves the right to close an account without notice if it determines that a user has violated these Terms.
Deposits and Withdrawals
3.1 Deposit Methods and Limits
dbh999 currently accepts the following payment methods: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳100 (for each method). The maximum deposit limit may vary depending on the selected method and current promotional conditions.
3.2 Withdrawal Conditions
The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes. Identity verification (KYC) may be required before any withdrawal is made. The withdrawal method must generally match the deposit method used.
3.3 Currency
All transactions on the dbh999 platform are conducted in Bangladeshi Taka (BDT / ৳). Deposits in foreign currencies are not accepted.
3.4 Fraud Prevention
dbh999 is committed to preventing online financial fraud and money laundering. In the case of suspicious transactions, dbh999 reserves the right to temporarily suspend an account while an investigation is conducted.
Bonuses and Promotional Offers
4.1 Welcome Bonus
New users will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example: if you deposit ৳1,000 you will receive a ৳1,200 bonus and your total balance will be ৳2,200; or if you deposit ৳26,000 you will receive a ৳15,000 bonus and your total balance will be ৳41,000.
4.2 Wagering Requirements
The welcome bonus must meet a 20x wagering requirement before withdrawal. This means if you receive a ৳1,200 bonus, you must place a total of ৳24,000 in bets before withdrawing. If the wagering requirement is not met within the specified period, the bonus may be cancelled.
4.3 Bonus Abuse
Misuse of the bonus system, claiming bonuses through multiple accounts, or any form of syndicate activity is strictly prohibited. If such activity is detected, the bonus and any associated winnings will be cancelled and the account may be permanently closed.
4.4 Other Promotional Offers
dbh999 provides various promotional offers from time to time. Each offer has its own terms and validity period, which are clearly stated alongside the offer. dbh999 reserves the right to modify or cancel any promotional offer at any time.
Gaming Rules
5.1 Fair Play
dbh999 is committed to ensuring fair play. All game outcomes are determined through Random Number Generator (RNG) technology, which is externally audited. Any attempt to gain an unfair advantage through cheating or system manipulation will result in permanent account closure.
5.2 Technical Issues
In the event of a disconnection or technical error during a game, dbh999 will review the system logs and decide whether to refund the bet or provide compensation where applicable. dbh999's decision on such matters will be considered final.
5.3 Betting Limits
Each game has its own minimum and maximum betting limits, which are displayed on the relevant game page. For unusually high bets, dbh999 may request additional verification.
5.4 Restricted Countries and Regions
Users from certain countries or regions may not be able to use dbh999 for legal reasons. This list is subject to change and dbh999 reserves the right to suspend the relevant accounts without notice.
VIP Program
6.1 VIP Tiers
The dbh999 VIP program has three tiers. Bronze tier members receive a weekly cashback of up to 0.3%. Silver tier members receive a weekly cashback of up to 0.7%. Gold tier members receive a weekly cashback of up to 1.0%.
6.2 Tier Upgrade Process
Advancement to a higher VIP tier depends on your overall activity and participation on the platform. dbh999 retains full discretion in determining eligibility for tier upgrades.
6.3 Cashback Terms
VIP cashback is calculated automatically each week and credited to your account where applicable. Wagering requirements may apply to cashback and may be updated from time to time.
Prohibited Conduct
7.1 List of Prohibited Activities
The following activities are strictly prohibited on the dbh999 platform:
- Impersonating another user or using a third party's account.
- Attempting to access the system using bots, automated software or any other artificial means.
- Attempting to damage the platform through hacking, viruses or malware.
- Using the platform for money laundering or illegal financing purposes.
- Harassing, abusing or threatening other users.
- Engaging in any form of fraudulent activity.
- Creating multiple accounts.
7.2 Consequences
In the event of participation in any of the prohibited activities listed above, dbh999 reserves the right to immediately suspend or permanently close the account, cancel all pending payments and, where necessary, notify the relevant law enforcement authorities.
Privacy and Data Protection
8.1 Data Collection
dbh999 collects users' personal information for the purpose of providing its services. This information is used for account verification, transaction processing and customer support.
8.2 SSL Encryption
dbh999 uses SSL encryption technology for all data transfers, keeping your personal and financial information secure. We do not sell or share your personal information with third parties without authorisation.
8.3 Privacy Policy
Our full privacy policy is published separately and is considered part of these Terms. To learn more, please visit our Privacy Policy page.
Responsible Gaming
9.1 Our Commitment
dbh999 places the highest importance on responsible gaming. Gaming is a form of entertainment, not a source of income. If you feel that gambling is having a negative impact on your life, please seek help immediately.
9.2 Self-Exclusion and Limit Setting
Users may contact the support team to activate deposit limits, betting limits or self-exclusion on their account. To learn more about responsible gaming, please visit our Responsible Gaming page.
Dispute Resolution and Limitation of Liability
10.1 Dispute Resolution Process
In the event of a dispute or complaint, please first contact the dbh999 customer support team. The support team will review your complaint and attempt to provide a resolution within a reasonable time. If a resolution cannot be reached through the internal process, the matter will be escalated for review at a higher level.
10.2 Limitation of Liability
dbh999 is not liable for: damage caused by internet connectivity issues or third-party software errors; issues with the user's own device or network; or any situation arising from force majeure (natural disasters, government directives or other unavoidable circumstances).
10.3 Final Authority
dbh999's decision is final and binding on game outcomes, bonus eligibility and any other disputed matter. However, we always strive to resolve disputes through a fair and transparent process.
Intellectual Property and Terms of Use
11.1 Copyright
All content on the dbh999 platform — logos, designs, text, graphics and software — is owned by dbh999 or used under an authorised licence. No part of this content may be reproduced, distributed or used for commercial purposes without the written permission of dbh999.
11.2 Limited Use Licence
dbh999 grants you a limited, non-exclusive licence to use the platform solely for personal, non-commercial purposes. This licence may be revoked at any time.
Contact and Support
12.1 Contact Us
If you have any questions or concerns about these Terms, please reach out to us via our 24/7 live chat support or by email:
24/7 Live Chat Support (in Bengali)
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